{"id":244,"date":"2026-02-02T11:19:04","date_gmt":"2026-02-02T16:19:04","guid":{"rendered":"https:\/\/mindlabstoys.ca\/?page_id=244"},"modified":"2026-02-18T15:45:41","modified_gmt":"2026-02-18T20:45:41","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/mindlabstoys.ca\/fr\/refund-return-policy\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-luminous-vivid-orange-color has-text-color has-link-color wp-elements-634ada7ab13c9ff3cb18e39ccc419d32\">Refund &amp; Return Policy<\/h1>\n\n\n\n<p>Our refund and return policy ensures every Mind Labs Toys customer shops with complete confidence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-5f64a55f9a38a8a9891e0569fb7b163e\">Our Refund and Return Policy Commitment<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mindlabstoys.ca\/wp-content\/uploads\/2026\/02\/return-policy.png\" alt=\"\" class=\"wp-image-546\" style=\"width:118px;height:auto\" srcset=\"https:\/\/mindlabstoys.ca\/wp-content\/uploads\/2026\/02\/return-policy.png 128w, https:\/\/mindlabstoys.ca\/wp-content\/uploads\/2026\/02\/return-policy-100x100.png 100w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/><\/figure>\n\n\n\n<p>At Mind Labs Toys, we want you and your children to be completely satisfied with your STEM toys and educational products. If you&#8217;re not happy with your purchase, we&#8217;re here to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-red-color has-text-color has-link-color wp-elements-a26d3d8162636671f7797746eda10ce6\">Return Eligibility Under Our Refund and Return Policy<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-2f87d894f234bec3a79129426bc5e5b8\">Eligible for Return<\/h3>\n\n\n\n<p>Products may be returned if they meet ALL of the following criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return request submitted within <strong>30 days<\/strong> of delivery<\/li>\n\n\n\n<li>Item is <strong>unused, unopened, and in original packaging<\/strong><\/li>\n\n\n\n<li>Item is <strong>not damaged<\/strong> by the customer<\/li>\n\n\n\n<li>Item is <strong>not a final sale<\/strong> or clearance item<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-9a10f8245fced36948472e0cc4f3d849\">Not Eligible for Return<\/h3>\n\n\n\n<p>The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items used, opened, or with damaged packaging<\/li>\n\n\n\n<li>Items marked as &#8220;Final Sale&#8221; or &#8220;Non-Returnable&#8221;<\/li>\n\n\n\n<li>Items returned after the 30-day window<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Downloadable products or digital content<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-luminous-vivid-orange-color has-text-color has-link-color wp-elements-af4250d7b62d955178b41e24e65a943a\">Return Process<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6900\" class=\"has-inline-color\">Step 1 :<\/mark> Contact Us<\/h3>\n\n\n\n<p>To initiate a return, please contact our customer service team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> [your email address]<\/li>\n\n\n\n<li><strong>Subject Line:<\/strong> Return Request &#8211; Order #[your order number]<\/li>\n<\/ul>\n\n\n\n<p>Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Product name(s) you wish to return<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos of the item and packaging (if applicable)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6900\" class=\"has-inline-color\">Step 2<\/mark> : Receive Return Authorization<\/h3>\n\n\n\n<p>Our team will review your request within 2-3 business days. If approved, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return authorization number<\/li>\n\n\n\n<li>Return shipping instructions<\/li>\n\n\n\n<li>Return address<\/li>\n<\/ul>\n\n\n\n<p><strong>Important:<\/strong> Do not return items without prior authorization. Unauthorized returns may not be processed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6900\" class=\"has-inline-color\">Step 3<\/mark> : Ship Your Return<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pack the item securely in its original packaging<\/li>\n\n\n\n<li>Include your return authorization number<\/li>\n\n\n\n<li>Ship to the address provided<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6900\" class=\"has-inline-color\">Step 4<\/mark> : Refund Processing<\/h3>\n\n\n\n<p>Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-0207b61b9f4c58d758ff4db9cab9f432\">Refund Details<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What We Refund<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full product refund<\/strong> for items returned in original condition<\/li>\n\n\n\n<li><strong>Original shipping costs<\/strong> are refunded only if the return is due to our error (wrong item, defective product)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What We Don&#8217;t Refund<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Return shipping costs<\/strong> (customer responsibility unless return is due to our error)<\/li>\n\n\n\n<li><strong>Original shipping costs<\/strong> for change-of-mind returns<\/li>\n\n\n\n<li><strong>Customs duties or taxes<\/strong> paid on international shipments<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Timeline<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing:<\/strong> 5-7 business days after receiving your return<\/li>\n\n\n\n<li><strong>Bank\/Credit Card:<\/strong> Additional 5-10 business days depending on your financial institution<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-f9c310cbd3b1f66f7819e23c806efaf3\">Damaged or Defective Items<\/h2>\n\n\n\n<p>If you receive a damaged or defective item, please contact us within <strong>7 days<\/strong> of delivery with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photos of the damaged item<\/li>\n\n\n\n<li>Photos of the packaging<\/li>\n\n\n\n<li>Description of the damage or defect<\/li>\n<\/ul>\n\n\n\n<p>We will offer you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A full refund, OR<\/li>\n\n\n\n<li>A replacement item (subject to availability)<\/li>\n<\/ul>\n\n\n\n<p>For damaged\/defective items, we will cover return shipping costs or may not require the item to be returned, depending on the situation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-d32b8c61e596a2de5eef9188b8ec9397\">Wrong Item Received<\/h2>\n\n\n\n<p>If you receive the wrong item, please contact us within <strong>7 days<\/strong> of delivery. We will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ship the correct item at no additional cost<\/li>\n\n\n\n<li>Provide a prepaid return label for the incorrect item<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-7accb5ccb3f49f2b97a2c258298b31cd\">Order Cancellation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Before Shipment<\/h3>\n\n\n\n<p>If your order has not yet shipped, you may request cancellation for a full refund. Contact us immediately with your order number.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">After Shipment<\/h3>\n\n\n\n<p>Once your order has shipped, it cannot be cancelled. You may return it according to this policy once received.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-f7d1b8311696fe07bccb7565379cd274\">Exchanges<\/h2>\n\n\n\n<p>We currently do not offer direct exchanges. If you would like a different item:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Return the original item for a refund<\/li>\n\n\n\n<li>Place a new order for the desired item<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-57f2a70cdf20ebb4b520f11eafaef461\">Late or Missing Refunds<\/h2>\n\n\n\n<p>If you haven&#8217;t received your refund after the expected timeline:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account or credit card statement again<\/li>\n\n\n\n<li>Contact your credit card company or bank (processing can take time)<\/li>\n\n\n\n<li>If you&#8217;ve done this and still haven&#8217;t received your refund, contact us at [your email address]<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-9de1dcc45b459ed07363043b8d6be608\">Shipping Delays and Lost Packages<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Extended Shipping Times<\/h3>\n\n\n\n<p>Due to the nature of our fulfillment process, shipping times can vary. If your package has not arrived within the estimated delivery window:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wait an additional 7-10 business days<\/strong> (delays can occur due to customs or carrier issues)<\/li>\n\n\n\n<li>Contact us if your package has not arrived after <strong>35 business days<\/strong> from order date<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Lost Packages<\/h3>\n\n\n\n<p>If your package is confirmed lost by the carrier, we will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Issue a full refund, OR<\/li>\n\n\n\n<li>Ship a replacement (subject to availability)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-68f3b89173e88af732450d5d5113fb47\">International Orders<\/h2>\n\n\n\n<p>For customers outside Canada:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping is the customer&#8217;s responsibility<\/li>\n\n\n\n<li>We recommend using a trackable shipping service<\/li>\n\n\n\n<li>We are not responsible for customs delays on returned items<\/li>\n\n\n\n<li>Original customs duties\/taxes are non-refundable<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-49f348561031dceaadef35ce10f2d629\">Sale and Promotional Items<\/h2>\n\n\n\n<p>Items purchased during sales or with promotional discounts are subject to the same return policy unless otherwise stated. Items marked &#8220;Final Sale&#8221; cannot be returned.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-6e53f133bbf58fc067d1f2d8ba48b219\">Contact Us<\/h2>\n\n\n\n<p><a href=\"https:\/\/mindlabstoys.ca\/contact-mind-labs-toys\/\" data-type=\"page\" data-id=\"34\">Visit <\/a>our contact page for assistance with your return.<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6900\" class=\"has-inline-color\">Mind Labs Toys<\/mark><\/strong><br>Email: infos@mindlabstoys.ca<br>Website: mindlabstoys.ca<\/p>\n\n\n\n<p>We typically respond within 24-48 business hours.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy Our refund and return policy ensures every Mind Labs Toys customer shops with complete confidence. Our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"narrow-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-244","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages\/244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/comments?post=244"}],"version-history":[{"count":7,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages\/244\/revisions"}],"predecessor-version":[{"id":552,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages\/244\/revisions\/552"}],"wp:attachment":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/media?parent=244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}