{"id":246,"date":"2026-02-02T11:43:43","date_gmt":"2026-02-02T16:43:43","guid":{"rendered":"https:\/\/mindlabstoys.ca\/?page_id=246"},"modified":"2026-02-12T21:51:04","modified_gmt":"2026-02-13T02:51:04","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/mindlabstoys.ca\/fr\/shipping-delivery\/","title":{"rendered":"Shipping &amp; Delivery"},"content":{"rendered":"<h1 class=\"wp-block-heading has-luminous-vivid-orange-color has-text-color has-link-color wp-elements-83fc57e8855874ef66b3c92edeb75bc0\">Shipping Information<\/h1>\n\n\n\n<p><strong>Mind Labs Toys<\/strong><br><strong>Last Updated: February 2025<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-6a60eea09afa42e06e5f5882915164f3\">Where We Ship<\/h2>\n\n\n\n<p>We currently ship to the following locations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Canada<\/strong> (all provinces and territories)<\/li>\n\n\n\n<li><strong>United States<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-e6ad4ab24e25f32e4d1fd74b0ffbc716\">Shipping Times<\/h2>\n\n\n\n<p>Our STEM toys are shipped from various international warehouses to ensure you have access to the best selection of educational products.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Destination<\/th><th>Estimated Delivery Time<\/th><\/tr><\/thead><tbody><tr><td>Canada<\/td><td>10-25 business days<\/td><\/tr><tr><td>United States<\/td><td>12-28 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Please Note:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Business days do not include weekends or holidays<\/li>\n\n\n\n<li>Delivery times are estimates, not guarantees<\/li>\n\n\n\n<li>During peak seasons (holidays, back-to-school), shipping may take longer<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-3298b0dd76f2e39b40000ad0d70d8a0d\">Shipping Costs<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Order Value<\/th><th>Shipping Cost<\/th><\/tr><\/thead><tbody><tr><td>Orders over $80 CAD<\/td><td><strong>Livraison Gratuite<\/strong><\/td><\/tr><tr><td>Orders under $80 CAD<\/td><td>Calculated at checkout<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Shipping costs are based on your location and will be displayed at checkout before payment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-d91eb7d686af9772d6b89d34c3fbfce5\">Order Processing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders are processed within <strong>1-3 business days<\/strong><\/li>\n\n\n\n<li>Orders placed on weekends or holidays are processed the next business day<\/li>\n\n\n\n<li>You will receive a confirmation email once your order is placed<\/li>\n\n\n\n<li>A shipping confirmation with tracking information will be sent once your order ships<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-2423136730e6e71aedf2416f0910793c\">Order Tracking<\/h2>\n\n\n\n<p>Once your order has shipped, you will receive an email with your tracking number.<\/p>\n\n\n\n<p><strong>How to Track Your Order:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your email for the shipping confirmation<\/li>\n\n\n\n<li>Click the tracking link provided, OR<\/li>\n\n\n\n<li>Visit the carrier&#8217;s website and enter your tracking number<\/li>\n<\/ol>\n\n\n\n<p><strong>Please Note:<\/strong> Tracking information may take 2-5 days to update after shipment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-b7f475522102725e84a3862a103b0a3c\">Customs and Duties<\/h2>\n\n\n\n<p>For orders shipped to Canada, most packages will not incur customs fees. However, in some cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs processing may cause slight delays<\/li>\n\n\n\n<li>You may be responsible for any applicable duties, taxes, or brokerage fees imposed by Canadian customs authorities<\/li>\n\n\n\n<li>These fees are not included in our product prices or shipping costs<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-70631450353c9411c2eb9d4279a35471\">Shipping Delays<\/h2>\n\n\n\n<p>Occasionally, shipments may be delayed due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs inspections<\/li>\n\n\n\n<li>Carrier delays<\/li>\n\n\n\n<li>Weather conditions<\/li>\n\n\n\n<li>Peak shopping seasons<\/li>\n\n\n\n<li>Unforeseen circumstances<\/li>\n<\/ul>\n\n\n\n<p>If your order has not arrived within <strong>35 business days<\/strong> from the order date, please contact us and we will investigate.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-44397beb2cb995067582c9359f099d21\">Incorrect Shipping Address<\/h2>\n\n\n\n<p>Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.<\/p>\n\n\n\n<p>If you notice an error after placing your order, contact us immediately at <strong><a href=\"mailto:infos@mindlabstoys.ca\">infos@mindlabstoys.ca<\/a><\/strong> and we will do our best to update the address before shipment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-952376e2fbeb94da46d31d41f3223cf1\">Undeliverable Packages<\/h2>\n\n\n\n<p>If a package is returned to us as undeliverable due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect address<\/li>\n\n\n\n<li>Refused delivery<\/li>\n\n\n\n<li>Unclaimed package<\/li>\n<\/ul>\n\n\n\n<p>We will contact you to arrange reshipment. Additional shipping fees may apply.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-1173bda1af8ef5e94662479e615f80eb\">Lost or Damaged Packages<\/h2>\n\n\n\n<p><strong>Lost Packages:<\/strong><\/p>\n\n\n\n<p>If your tracking shows delivered but you haven&#8217;t received your package:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check with neighbors or building management<\/li>\n\n\n\n<li>Wait 24-48 hours (sometimes marked delivered early)<\/li>\n\n\n\n<li>Contact your local post office<\/li>\n\n\n\n<li>If still not found, contact us within 7 days<\/li>\n<\/ol>\n\n\n\n<p><strong>Damaged Packages:<\/strong><\/p>\n\n\n\n<p>If your package arrives damaged:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Take photos of the packaging and product<\/li>\n\n\n\n<li>Contact us within 7 days of delivery<\/li>\n\n\n\n<li>We will arrange a replacement or refund<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-d3a3bf8f352827816d732de0c39f43ff\">P.O. Boxes<\/h2>\n\n\n\n<p>We can ship to P.O. Boxes in Canada. Please note that some larger items may not be deliverable to P.O. Boxes and may require an alternative address.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-6e53f133bbf58fc067d1f2d8ba48b219\">Contacter-nous<\/h2>\n\n\n\n<p>Have questions about shipping? We&#8217;re here to help!<\/p>\n\n\n\n<p><strong>Mind Labs Toys<\/strong><br>Email: <a href=\"mailto:infos@mindlabstoys.ca\">infos@mindlabstoys.ca<\/a><br>Website: mindlabstoys.ca<\/p>\n\n\n\n<p>We typically respond within 24-48 hours.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping Information Mind Labs ToysLast Updated: February 2025 Where We Ship We currently ship to the following locations: Shipping Times [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"narrow-width-container","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-246","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages\/246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/comments?post=246"}],"version-history":[{"count":3,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages\/246\/revisions"}],"predecessor-version":[{"id":374,"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/pages\/246\/revisions\/374"}],"wp:attachment":[{"href":"https:\/\/mindlabstoys.ca\/fr\/wp-json\/wp\/v2\/media?parent=246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}